AtlasMaestro.com offers support packages based on your organization's needs. Every subscription automatically includes Internet Based Maintenance and Support — email, live chat, and a web based support portal. If you encounter an error, or just have a question — you'll receive an answer from our experts within 24 hours, guaranteed.

For organizations who need direct access to AtlasMaestro.com experts, customizations, and guaranteed fast response times, an Extended Support package is available.

Standard Support is automatically included with every AtlasMaestro.com subscription. This package is sufficient for most implementations of AtlasMaestro.com.

Extended Support offers significantly faster response times compared to the standard support, unlimited case management and access through phone service. This is the ideal support package for companies who require prompt access to our in-house expertise. Email our sales team for more information.

System Maintenance

System Maintenance Services include periodic updates of software, documentation and related supporting materials. New feature requests filed by subscribers will receive prioritized scheduling in AtlasMaestro.com's software maintenance process.

Community Support and Discussion

AtlasMaestro.com has a diverse user and developer community. Support is not only available from the AtlasMaestro.com support staff, but power-user tips and tricks are also freely available from the online user community using the User Forum.

High quality level of service for every subscriber.

Email Technical Support

All inbound emails are queued, measured in severity, assigned a case, and tracked through completion. The email response offers an effective channel to communicate directly with the AtlasMaestro.com experts. Email our support team for more information.

Prioritized Response Time

Response time is prioritized based on the issue severity. AtlasMaestro.com experts will assist on a timely basis based on the urgency.